This policy explains when you can get a refund for Brainmaxe credit purchases. Brainmaxe is operated by Dynavor International, [Country — to be confirmed].
1. What you are buying
Credits are a digital product. They are delivered instantly to your Brainmaxe account once PayPal confirms the payment. There is nothing to ship, and there is no subscription to cancel. Every purchase is a one-time payment.
2. When we give refunds
- Unused credits: you can ask for a full refund of a credit pack within 14 days of purchase, as long as none of that pack's credits have been used.
- Partly used packs: credits already spent on play-time cannot be refunded. We may refund the unused part of a pack at our discretion.
- Technical problems: if a fault on our side charged you twice, failed to add your credits, or used credits incorrectly, we will refund the payment or restore the credits, your choice.
- Free trial: the free trial has no cash value and cannot be refunded.
3. How to request a refund
Email info.brainmaxe@gmail.com with:
- the email address you sign in with;
- your PayPal transaction ID and date of purchase;
- a short reason for the request.
4. Timeframe and fees
We respond to refund requests within 5 business days. Approved refunds are issued back to your original payment method through PayPal. PayPal usually shows the refund within a few days. We do not charge a fee for refunds. When a refund is issued, the related credits are removed from your account.
5. Chargebacks
Please contact us before opening a PayPal dispute so we can help quickly. If a payment is reversed or charged back, the related credits are removed and the account may be suspended while the dispute is reviewed.
6. Your legal rights
This policy does not affect any rights you have under consumer protection laws that apply to you.